Terms & Conditions

1. General Terms
By purchasing any services, packages, or products from Medical Cosmetics, you agree to abide by the following terms and conditions. These terms are subject to change, and we recommend reviewing them periodically.

2. Non-Refundable Policy
All payments made for services and packages are non-refundable. Once a transaction is completed, we do not offer refunds, exchanges, or credits under any circumstances. Please ensure that you understand the commitment before making a purchase.

3. Package Validity
All service packages must be used within 12 months from the date of purchase. After 12 months, any remaining sessions or services will expire, and no extensions will be granted. Please schedule your appointments in a timely manner to ensure full utilisation of your package. Packages cannot be transferred to another person.

4. No-Show
If you fail to attend a scheduled appointment without prior notice, this will be considered a No-Show. In such cases, you will be required to pay £25 for your next appointment, which is refundable on the day of your treatment. This can also be carried over to your next appointment. To avoid this fee, please notify us at least 48 hours in advance if you need to reschedule or cancel.

5. Late Arrival & Cancellation Policy
If you arrive more than 5 minutes late for your scheduled appointment, your appointment may be cancelled and will follow the No-Show policy. To avoid cancellation, please arrive on time. If you anticipate being late, please contact us as soon as possible. However, we cannot guarantee the availability of a new time slot if you are delayed.

6. Loyalty Points
Loyalty points cannot be transferred to another person. Loyalty points cannot be applied toward treatments or services provided by Dr Asher. Points are only valid for the services specified and cannot be exchanged for cash or any other forms of credit.

7. Liability
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Medical Cosmetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Medical Cosmetics’ liability for death or any personal injury resulting from Medical Cosmetics’ negligence.

8. Complaints
At Medical Cosmetics Ltd, we pride ourselves on delivering outstanding professional care. We endeavour to treat all our patients respectfully, compassionately, and fairly. If, however, you do not feel we have met the high standards we aim to deliver and are dissatisfied with any matter relating to your care, you are entitled to lodge a complaint. Should this occur, the most effective way to resolve any concern is by letting the Clinic Manager, Aesthetician, or Doctor know immediately after the service or treatment you have received. They will listen to your concern and aim to resolve this efficiently and effectively. If you require assistance with making your complaint, Medical Cosmetics Ltd will be pleased to help and will support you through this process.

Complaints should normally be brought to our attention within 6 months of the incident occurring. Medical Cosmetics Ltd may be willing to investigate complaints up to 12 months where there is a realistic opportunity of conducting a fair and effective investigation, and if you have good reason as to why you did not inform us sooner.

If you have a complaint, please contact us via email at manager@medicalcosmeticsltd.co.uk or by phone at 0115 981 8801. We will acknowledge your complaint within 48 hours and aim to resolve it within 10 business days.